Over the past 2 months my team have had the pleasure to conduct a bespoke Conflict Management Course for Leicester City Council. The delegates have been across the spectrum from Housing, Traffic, Parks to Office administration and Management. They are subjected to a vast amount of Issues and anger thrown at them due to sometimes unrealistic expectations from the general public. Every day they have been punched, abused, threatened, shouted at, hijacked, sexually assaulted, spat at, received aggressive behaviour and been subjected to a huge amount of hostile reactions everyday they go to work.
Every one of the delegates are solely dedicated to their jobs, they try to do the best they can but however due to budgets, H&S, governmental policies and new safety procedures they are restricted in the services they sometimes can supply.